RETURN/EXCHANGE AND REFUND POLICY

We allow for Order cancellations until none of the items in your Order have been processed in our warehouse (i.e. within twenty four hours (24) from the time of placing the order.)

If the items in your Order have been processed in our manufacturing unit, then the order MUST be accepted on delivery and if desired to be returned then, the return policy shall apply.

RETURNS

The Product sought to be returned to us can be done so to the following address - Shwetambara Enterprises. Plot No. 38, 1st Floor, Sector 27-A, Faridabad, Haryana 121003, along with the complete detailed REFUND NOTE (format of Refund Note given) confirming reason for return. Once the Product is received at our Head office in following address - Shwetambara Enterprises. Plot No. 38, 1st Floor, Sector 27-A, Faridabad, Haryana 121003, the condition of the product returned will be scrutinized after which the appropriate refund will be credited to the account from which the payment was made.

REFUNDS

REFUND POLICY WITH RESPECT TO CASH ON DELIVERY CUSTOMER: Cash on Delivery customers are under no circumstances eligible to receive a refund in cash on any of the products purchased from us. Refund would only be via Bank Transfer.

REFUND OPTION FOR ONLINE PAYMENT: We allow for return of products purchased online from 431-88.com subject to payment being made via the online purchase route provided the product is sought to be returned within 7 days of receiving the same.

Refund of money paid for the product purchased via the online payment route will only be returned subject to due notice being issued to us within a week of delivery , after which the product with REFUND NOTE should be returned to us within a period of 7 days from date of delivery undamaged with the tags intact.

Any requests for refund being made subsequent to the aforementioned 7 days post-delivery will not be entertained by us. Any emails after the 7th day of receiving the order, will NOT be processed.

EXCHANGE

OPEN TO ONLINE PAYMENT/CASH ON DELIVERY CUSTOMERS:

Any product purchased from 431-88.com may be exchanged provided notice of the same is sent to us via email at sales@431-88.com within 7 days post-delivery of the product.
Any emails after the 7th day of receiving the order, will NOT be processed.
The Product sough to be returned to us can be done so to the following address - Shwetambara Enterprises. Plot No. 38, 1st Floor, Sector 27-A, Faridabad, Haryana 121003. along with the complete detailed REFUND NOTE . Once the Product is received at our Head office in following address - Shwetambara Enterprises. Plot No. 38, 1stFloor, Sector 27-A, Faridabad, Haryana 121003. the condition of the product returned will be scrutinized after which the generate the exchange order.

REPLACEMENT

If at the time of delivery and/or within 7 working days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller subject to the following terms and conditions:

• Clothes, footwear and other products are not used (other than for trial), altered, washed, soiled or damaged in any way.
• Original tags and packaging should be intact.
• Damaged or defective clothing are meanwhile covered by the 7 Day Replacement Guarantee.

POST CODE SERVICE:

• Orders placed through this service will not be refunded or exchanged.
• We would charge a service fee in addition to the purchases made.
• Minimum 50% of the bill amount would need to be paid upfront

REFUNDS/EXCHANGES/REPLACEMENTS ARE SUBJECT TO THE FOLLOWING:

• In all cases, the items returned must be in their original condition with all their tags and stickers intact.
• The goods are your responsibility until they reach our head office. Please ensure you pack your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us in a faulty state.
• The items to be returned MUST be sent back to us by the customer at his/her own cost and responsibility.
• All the returns or exchange are to be marked and addressed to:

Sales Return

Shwetambara Enterprises
Plot No. 38, 1st Floor
Sector 27-A, Faridabad
Haryana 121003.

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